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MTM-13 Tourism Operations : [15]

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Unit-1 Understanding Tourism Operations (Inter-Sectoral Linkages)

Unit-2 Respecting Resident Concerns in Tourism Operations and Development

Unit-3 Quality Management and Customer Care

Unit-4 Managing Tour Operations – I (In-House Operations and Use of Technology)

Unit-5 Managing Tour Operations – II (Field Operations – Inbound and Outbound)

Unit-6 Managing Tour Operations – III (Managing Distribution)

Unit-7 Managing a Tour: Escort

Unit-8 Managing Travel Agency Operations – I (Managing Internal Operations, Technology)

Unit-9 Managing Travel Agency Operations – II (Dealing with Principal Suppliers)

Unit-10 Managing Travel Agency Operations – III (Publicity and Promotions)

Unit-11 Managing Hospitality Operations: Organised Sector

Unit-12 Managing Front Office Operations

Unit-13 Managing House Keeping Operations

Unit-14 Managing Food and Beverages Operations

Unit-15 Managing Hospitality Operations: Unorganised Sector


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