eGyankosh > India > Indira Gandhi National Open University (IGNOU) > Centre for Extention Education (CEE) > Certificate Programme in Communication Skills for BPO, ITeS & Related Sectors (CCSS) >

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• BLOCK 1 UNDERSTANDING COMMUNICATION [3]

• BLOCK 2 BUSINESS PRESENTATION [2]

• BLOCK 3 TELEPHONE BEHAVIOUR [3]

• BLOCK 4 EMAIL & CHAT [3]